IT Support Officer (2nd & 3rd )

JOB SUMMARY 

This role is to provide second- and third-line IT Support to all clients sites across Leicester, Leicestershire and Rutland with a main focus of replacing IT equipment across the estate. Working in a mixture of sites ranging from administrative buildings to community hospitals, so a reliable car is essential for this role.

The role is a varied post, requiring you to quickly identify, research, and resolve IT technical issues efficiently. You must possess good communication skills, be highly organised, self-motivated and efficient. Be able to diagnose and troubleshoot hardware and software issues and resolve them within our Service Level Agreements,.

Although the job role is mainly Monday to Friday, office hours 09.00 to 17.00, there are at times the need for early starts/late finishes.

Location: Various sites around the Leicester area 

Job Type: Temporary 

Duration of booking: Expected to last 6 Months with possible extension

Proposed start date: 1st April 2025

Pay Rates: Up to £17 per hour PAYE inclusive of holiday pay or £19 per hour Umbrella 

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm 

Sector: Healthcare 

Based: Office / Hospital 

Skill and Knowledge 

• Must be a car driver and have access to your own vehicle 
• Relevant Degree or Equivalent technical experience
• Qualified to A Level / HNC with a high proportion of content relevant to the role or equivalent experience
• At least one qualification in an IM&T related industry qualification at entry level is required for this role

MAIN DUTIES AND RESPONSIBILITIES:

• Regularly educating users to help them understand technical issues and to avoid repeats of issues. Relaying technical information to users in a way that they can understand
• Installing new and replacement pieces of IT hardware in a safe way, ensuring electrical compliance is adhered to and that health and safety issues are avoided in the work that is undertaken
• Repairing items of IT hardware and re-installation of software and systems
• Regularly runs IT software and hardware diagnostics to identify solutions
• Plan and organise your work which will consist of a number of complex activities which could require adjustment and rescheduling on a day-to-day basis
• Participate in new ways of working and the implementation of change
• Acts as a professional role model to all staff and clients at all times
• Develop effective and efficient relationships with members of all teams on issues related to your duties
• Act in a professional manner and ensure adherence to the LHIS Values and Trust policy at all times