Patient Access Administrator 

Location: Brighton 

Job Type: Temporary

Sector: Healthcare 

Duration: Until the end of March with potential extension   

Band: 3

Pay Rates:  £12.82ph inclusive of holiday pay 

Days and Hours: Monday to Friday 9am to 5pm – 37.5 hours per week

Job Summary: 

Our client is looking for an Patient Access Administrator to provide an efficient and high quality appointment, reception and administration service within the healthcare service. The Patient Access Administrator must ensure patients are accurately registered and processed on the system within the department. 

Main Duties and Responsibilities: 

• This role involves lots of telephone conversations and composing emails.
• Using specialised knowledge of radiographic procedures and systems, schedule

and book appointments on Information System (CRIS) 

• You must consider at all times any specific requirements that the patient may

have and adjust the preparation accordingly.

• Maintain and monitor an accurate electronic three-tier system (request, waiting

and partial booking) so that appointments are made in line with priority and local

targets.

• Advise the Patient Access Manager or Admin Team Leaders if there are any

problems with waiting times and booking patient appointments within local

targets.

• Have the ability to exchange information regarding appointments and procedures

when dealing with telephone enquiries from patients and staff. 

• Use specific knowledge of the procedures and preparations to clearly and concisely explain them to patients and staff. Have the appropriate information to explain waiting list times.
• Answer complex enquiries both in person and on the telephone, from

people who may have varying levels of ability to understand or whose

first language is not English.

• Provide and receive complicated and sensitive information, and give

explanations and instructions clearly and concisely where barriers to

communication may exist, including challenging behaviour, learning

disability and recent bereavement.

• Use empathy, tact and diplomacy in dealing with staff members or
• patients who may be hostile or antagonistic.

Answer internal and external telephone enquires in an efficient manner, from

other members of staff, other departments, patients/relatives, GPs and other

hospitals.

Essential Experience: 

• Experience in a customer service role
• Experience within administrator 
• NHS experience 
• Experience of Excel

Desirable Experience: 

• Experience using CRIS and Oasis
• Smart card holder

Personal Attributes: 

• Excellent written and verbal communication. 
• Excellent time management skills 
• A drive to work strongly towards targets 
• To feel confident working alone as well as within a large team