Document Administrator 

Job Description

Location: Fully Remote (There may be a requirement to visit the HQ in Bromsgrove, Worcestershire from time to time and for training and development)

Job Type: Permanent  

Proposed start date: ASAP

Pay Rates: £13.23 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm 

Sector: Healthcare 

Holidays: 25 days, plus bank holidays observed in England

Document Administrators are responsible for successfully processing new instructions on behalf of Practices using the Our Clients Service including, but not limited to Subject Access Requests, Insurance and other medical reports e.g. DWP forms.

Document Administrators also provide excellent Customer Service to Practices who use the inhouse Software to process reports themselves.

Day-to-day duties will include:

• Completing instructions on behalf of customers using our Managed Service
• Adhering to Standard Operating Procedures
• Ensure that high quality standards are maintained in accordance with internal and external expectations
• Work efficiently through a daily allocation to meet your individual target along with ensuring overall SLAs are achieved
• Document Administrators play a key role in our rapidly growing business and in ensuring the success of our Managed Service. Our team is made up of great communicators with meticulous attention to detail and will potentially have experience in Primary Care or the Information Governance sector.

We are very aware of our privileged position processing patient data and compliance with all data protection policies and regulations is essential. Full training and support material will be provided to ensure the continued high standard of our work.

• This position is a remote working position with PC, Monitors and Headset provided.
• There may be a requirement to visit our HQ in Bromsgrove from time to time for training and development.
• We pride ourselves on our personable, helpful and friendly customer service. We enjoy our interactions with GP Practices and aim to balance reducing staff fatigue and workload burden with increasing adoption.