Location: Shrewsbury

Job Type: Temporary 

Duration of booking: Expected to last 3 months with possible extension

Proposed start date: ASAP

Pay Rates: £12.82 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 8hr shifts between 8am – 6pm 

Sector: Healthcare 

Based: Office / Hospital 

MAIN DUTIES AND RESPONSIBILITIES:

• To provide Admission and/or Reception Duties in various clinical areas.
• The post holder would be expected to use the Trust’s Patient Administration System
• (PAS) SEMA, within all areas of Health Records and Patient Access; this will require
• extensive use of a VDU, keyboard skills daily.
• Responsible for the provision of a comprehensive day to day health library service
• for case notes including x-rays.
• To operate and maintain an efficient and effective planning service for inpatient and
• outpatient appointment booking, according to the requirements of clinical priority,
• local and national guidelines, taking note of clinical priority, long waits, case mix,
• equipment required by theatres, ward requirements and surgeon present for list.
• Develop and maintain effective communication skills to ensure a high-quality service is provided when liaising with patients, GP’s and all other internal and external contacts to ensure patient’s appointments are appropriately made and that clinics run efficiently. To maintain good communication with health professionals and other groups within the Trust to ensure that patients receive appropriate and timely care.
• The post holder would be expected to meet performance standards specific to they area they are working in.
• Develop and maintain a knowledge and expertise of all Health Records and Patient
• Access areas in order provide a comprehensive service to all patients.
• Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to and that close attention is given to the 2 Trust’s Confidentiality Policy and Information Governance guidelines.
• Develop and maintain skills to deal with conflict remaining calm and professional at all times.
• Participate as a member of the Health Records and Patient Access team, sharing
• duties and responsibilities, including covering during staff absences. A knowledge of all areas will be required.
• The post holder works within well-defined boundaries, using initiative to make planning decisions as required. They will have access to supervisors at all times (not necessarily their immediate or section supervisor).