Job Title: Credit Control Administrator    

Starting: ASAP 

Duration: 6 months and could be longer      

Hours: Monday – Friday, 9  - 5  

Pay:  £13.50ph – £15ph PAYE Inclusive of Holiday Pay

£15ph – £17ph Umbrella  

Location: North London  

Hybrid Working: After training, they are open to discussion but fully remote work is not an option  

Job Summary:

The post holder is expected to operate mainly on own initiative, providing a high quality of credit administration for the unit. They will also be liaising with patients, insurance companies and embassies and pursuing payment of all debts in order to keep the  debt risk at a minimum. 

 Credit Control Duties:

• Undertake the initial steps of the debt recovery process for private patient debtor accounts
• Issuing customer statements and subsequent reminder letters, emails and telephone contact
• Compiling accurate and detailed spreadsheet reports of outstanding invoice amounts and patient details for submission to insurance companies and embassies on a monthly basis
• Ensure that all outstanding invoices for the previous month and accompanying customer statements are sent out to self paying patients monthly
• Query discrepancies in insurance company / embassy payments / self-pay patients, establish reasons for non-payment, follow up to resolve and collect e.g. request additional information from practice managers / consultants / anaesthetists and patients
• Investigate errors or discrepancies on requests to raise invoices, identify corrections required and produce paperwork for authorisation 
• Allocating customer remittances against patient invoices
• Dealing with cheques, receiving payments by debit/credit cards and arranging refunds to patient’s where necessary
• Monitor and review accounts receivable aging and resolution of account discrepancies
• Answer telephone and written queries from debtors and purchasers
• Provide information as appropriate to secure payment for the Trust (e.g. invoice copies, details of charges)
• Dealing assertively but politely with debtors when pursuing payment of invoices
• Reviewing patient accounts and agreeing payment plans with clients
• Raising / processing credit notes
• Responsible for timely preparation of complete and accurate aged debtors reports
• Compile complete and accurate spreadsheet reports of outstanding invoice amounts and patient details for submission to insurance companies and embassies; follow up with regular telephone contact
• Perform all adjustments and corrections from the various units within the Private Patients Department
• Sending out statements of account to consultants on a monthly basis
• Go through the system for unbilled procedures and invoicing accordingly
• Analysis of invoices to include various procedures, consultants and anaesthetists fees and drugs and dressings
• Inputting financial alerts on patients’ accounts

Essential Experience:

• Healthcare Experience
• Accountancy Qualification such as AAT 
• Previous experience of working in credit control and handling customer queries
• Understanding of debt collection processes and relevant legislation

Desirable Experience: 

• Excellent negotiation and persuasion skills required to collect contentious debts
• Experience of Compucare
• Experience of EFinancials 

Personal Specification: 

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent 
• Be very organised and systematic 
• Being able to work to tight deadlines