Senior Patient Transport Coordinator

Band: 3

Location: Chelmsford

Department: Patient Transport Services

Job Type: Temporary

Duration of booking: This is a temporary role expected to be for 2 to 3 months and maybe longer   

Proposed start date: ASAP

Sector: Healthcare

Working Days and Hours:

• 10- or 12-hour Shifts run between 6am to 10pm
• 37.5 hours per week, Monday to Sunday Shifts working 10- or 12-hour shifts

Pay Rates:

Monday to Friday any hours worked from 6am to 8pm: 

£11.67 paye per hour

£13.00 paye inclusive of holiday pay

£14.50 umbrella per hour

Monday to Friday any hours worked from 8pm to 6am/Saturdays:  

£15.00 paye per hour

£16.50 paye inclusive of holiday pay

£19.00 umbrella per hour

Sunday/Bank Holidays

£18.50 paye per hour

£20.50 paye inclusive of holiday pay

£23.50 umbrella per hour

Job Purpose:

Responsible for the planning of transport for future dates. Responsible for the control of ambulance service resources for the current day. To ensure all patients on our transport get home as quickly as possible.

Key Responsibilities of the Role

• Planning of transport for future dates. 
• Responsibility for the control of ambulance services resources, including volunteer car service drivers for the current day, re-arranging schedules where necessary. 
• Liaises between hospital staff, communications centres, transport offices and ambulance crews to ensure patients are conveyed in the most effective and efficient manner, and the service level agreement is maintained at all times. 
• Entering transport requests into the computer system. 
• Manages resources to ensure patients are returned home promptly. 
• Assists Ambulance Car Service drivers with any problems or queries they may have, and liaise with the Operations Resource Coordinator. 
• Prints ambulance and car driver planned schedules for the relevant resource off the computer system each day and ensures appropriate resources receive the work. 
• Keeps records of all patient arrival and departure times at the hospital. 
• Deals with enquiries / complaints from designated hospitals and patients concerning ambulance transportation. 
• Assist in the monitoring analysis of the service level agreement and liaise with the Customer Service Manager in providing a focused and reliable patient transport provision. 
• A working knowledge of the service level agreements. 
• Undertaking ‘front of house’ responsibilities as patient liaison for the Trust, when appropriate. 
• Assist the Non-Emergency Services Quality and Complaints Manager as appropriate. 
• Ensure that all documentation is completed in accordance with this standard. Assist as required in the completion of internal ISO 9001 / 2000 audits. 
• Undertake the training of new staff. 
• Manages leave requests and absence management for Patient Liaison Assistants. 

Essential Qualifications

• Good basic education to GCSE standard in Maths and English 
• Previous experience in the grade of Patient Transport Assistant and/or experience of dealing with the public would be preferred
• Your World will run a standard DBS check for this role which is essential for the role